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Frequently Asked Questions
Internet Downlaod Manager (IDM)
1. I have lost my serial number. How can I retrieve it?
2. I do not understand how to register IDM with my serial number. What should I do?
3. I have purchased IDM but still get the following message: "Internet Download Manager has been registered with a fake Serial Number or the Serial Number has been blocked....".
4. Can I register IDM with the same license on several computers or operation systems on the same computer?
5. I need to move my registered IDM on another computer. How should I do it?
6. I have used a crack/patch and IDM showed message about using fake serial. I have purchased the license but this message is still shown. How do I register IDM now?
7. My trial period has ended and now IDM asks for serial number. How do I get another trial period?
8. Other Issue
Windows 10 Pro/Home
1. Activation in Windows 10
2. Get help with Windows activation errors
3. Reactivating Windows 10 after a hardware change
4. Why can't I activate Windows?
5. Find your Windows product key
6. Find lost files after the upgrade to Windows 10
7. Upgrade Windows 10 Home to Windows 10 Pro
8. Troubleshoot problems updating Windows 10
9. Other Issue
Creative Cloud
1. Download your apps
2. Download apps on a new computer
3. Can I install on other computers?
4. Trouble installing? Direct download
5. Having trouble signing in?
6. Need to start a fresh installation?
7. CC desktop app won't install or update?
8. Keep having to sign in?
9. Other Issue